BODYJOCK guarantees that you will be satisfied with all the products we offer. If you are not completely satisfied, you may return unworn and unlaundered items within 30 days of delivery for a full refund. Please make sure all tags and packaging are completely intact. Please note: Due to health code regulations, underwear and swimwear must be unopened and unworn. BODYJOCK does not pay for any incoming shipping on returns.
To begin returning your order, please submit a return request HERE. Then follow the directions below for a successful return.
For a successful return:
• Place unworn and unlaundered items, including all tags, in the original packaging in which it was received.
• Be sure to include a copy of your original packing slip and indicate if you would like a refund, an exchange, or prefer a store credit. When requesting an exchange, please provide the style, size and color of the new item you wish to receive.
• If the item was shipped to you in a box, please return it to us in a box. We are not responsible for damage to products in transit back to us.
• Within the US: Returned items must be sent via insured, prepaid Regular USPS Mail. Ensuring your return allows you to track your parcel with the US Postal Service.
Please Note: We cannot accept CODs or courier deliveries.
•Outside the US: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package.
Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by BODYJOCK
If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.
Please note: Our Processing Center cannot accept returns in person. Mail returns to:
1502 NE 15th Street Fort Lauderdale, FL 33304